Published October 09, 2025 by Campus Information Office
The CSU Gonzaga campus concluded its internal ISO audit process, conducted on September 25–26, 2025, as part of preparations for the upcoming external ISO certification audit scheduled for October 2025. The internal review assessed the preparedness of academic and administrative offices, highlighting areas that required immediate attention to avoid nonconformities during the external evaluation.
The campus audit team was led by Dr. Jay Omotoy, together with internal auditors from across the campus. During the closing program, held on October 6 at the Administration Conference Hall, the audit team presented its general impressions, notable observations, and targeted points for improvement, with particular emphasis on areas that could result in noncompliance remarks or minor nonconformity findings.
“Addressing these issues will not only enhance the offices’ adherence to ISO standards but also strengthen their overall operational effectiveness and commitment to continuous improvement,” Dr. Omotoy said.
Reflecting on the audit process, Dr. Ohlie E. Malazzab, Dean of the College of Criminal Justice and Education (CCJE), described the exercise as constructive and edifying. “Overall, the audit process was smooth, respectful, and informative. It reminds us that standards are not just about certification but about fostering a culture of quality, accountability, and ongoing development,” Dr. Malazzab remarked.
Dr. Froilan A. Pacris, Jr., Chief Executive Officer (CEO), reiterated campus leadership’s commitment to swiftly addressing the audit findings. He noted that the audit feedback identified only a few simple, concrete tasks for process owners, such as completing documentation, obtaining missing signatures, and updating process descriptions, but stressed that these must be completed immediately. He also emphasized the need to align processes, hold people accountable for targets, and allocate resources prudently.
“As your CEO, I commit to continual improvement of our processes. We must align our processes with our ever-changing environment and technology to meet ISO requirements and the needs of our stakeholders. We are committed to quality management, compliance with relevant laws and standards, and ensuring our processes are efficient, effective, and student-focused,” Dr. Pacris said.
Campus administration further pledged to prioritize the allocation of resources, both material and moral, in support of AACCUP, ISO preparedness, and the campus’s goal of achieving ISO certification.
During the program, Mr. Jun Clifford Mape, ISO Focal Person, shared five practical steps for process owners and staff to act on quickly:
1. Prepare an office checklist of documents based on processes.
2. Carry out the process step by step with clarity.
3. Review plans and prepare a thread of results.
4. Consult directly with the persons concerned.
5. Communicate with patience and clarity.
With audit recommendations now formalized, CSU Gonzaga campus administrators, process owners, and staff are set to act on the identified gaps to ensure readiness for the external ISO audit scheduled in October 2025
Photos: Ms. Lorie Fhel Ramento